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Business Analyst

Job Post Index 209E1E-Sy##
Location Princeton, NJ
Description: Description
  • Collaborate with business subject matter experts to understand and document business processes.
  • Identify process, technology and organizational role changes necessary to support business goals and objectives.
  • Understand the value of process-centric approach to business analysis and capability development.
  • Organize and present ideas in a convincing and compelling manner.
  • Persuade and influence others with effective verbal and written communication.
  • Command of project management techniques and tools.
  • Develop or modify moderately complex information systems documentation and conveys this information to technical team for translation into programming languages or implements into COTS technologies.
Skills: Qualifications
  • 5-10 years’ experience in IT operations
  • Experience in leading business process re-engineering efforts for at least a couple medium-to-large software project.
  • Min 5 years of project management experiences, i.e. understanding the business need, defining a creative and useful software solution, and promoting the product to the user community and management..
  • Strong analytical skills with strong excel skills
  • Strong business acumen and proven track record for providing innovative solutions resulting in increased business performance
  • Good understanding of IT service management principles (Incident, Change, Request, Knowledge, SLAs, Performance Analytics, CMDB)
  • Strong analytical skills with strong excel skills.
  • Good interpersonal and communication skills.
  • Project management skills required.
  • Must be self-directed with proven ability to make mature decisions supported by thorough data analysis.
  • Broad, enterprise-wide view and understanding of strategy, processes and capabilities, enabling technologies, and governance.
  • BA/BS degree in Computer Science preferred
  • ITIL certification a plus
  • Strong working experience on the ServiceNow platform preferred (2-3 years).

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