Review, organize, and analyze data associated with proprietary Third-Party Process (3PP) system, including but not limited to: Anti-Corruption and 3rd Party Compliance data, related financial data, and key metrics.
Identify issues, analyze data, reach conclusions based on provided training of compliance requirements, systems, and business activities.
Responsible for compliance with applicable Corporate and Divisional Policies and procedures.
Onboard daily 3rd Party data on system to ensure files are processed in a timely manner and per internal Policy (scope, accuracy of data such as description of services).
Maintain 3rd Party Compliance database system through review, organization and analysis of 3rd Party Process due diligence data.
Including data life cycle management and maintaining accuracy of system data (review and analyze duplicates, 3rd party names, user data – financial, division, description of services, communicate with user to clarify services and update information).
Under supervision assign tasks and requirements per Third Party Policy required workflow, monitor and follow up pending system files (open, follow up and run reports on remediation system tasks, pending 3rd party questionnaires, incomplete files, etc.).
Maintain shared email inbox daily (customer service email) responding to inquiries from internal users and 3rd parties globally
Communicate and coordinate with system vendor to address technical issues and related customer support (password reset, reissuing 3rd Party emails, updating accounts, closing of remediation files, data archive/de-archive and maintenance).
Provide support and analyze/modify internal documents, including training documents and related materials.
Aid with training and communication strategies (tracking data, review training documents, assist on live/WebEx trainings, include training data on TAM, etc.).
Periodically generate and format on excel data trend analysis, system reports and metrics.
Minimum undergraduate bachelor’s degree in a data related field such as data management, data analytics and software user customer service.
Prior job experience with data analysis required, preferably in a relevant industry such as health care (5+ years of work experience preferred).
High degree of knowledge of Excel mandatory (e.g., pivot tables and v-lookup).
Excellent communication, time management, and project management skills.
Ability to work in teams, make independent decisions, and prioritize/meet deadlines with a constantly evolving workload.