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Operations Specialist

Job Post Index 210FEE-Sy##
Location Tampa, FL
Description: Description
  • Provides global operational support for contracting administration services within Procurement Operations.
  • Escalation point for day to day operational issue resolution on Tier 1 contracting related tasks performed by External Service Provider (ESP).
  • Managing issue resolution through a good working knowledge of company systems, procedures, and policies, and information sources.
  • Providing support to end-users of the new eProcurement system (Ariba), resolving Tier II questions and issues in the Contracting space
  • Reviewing and resolving (or escalating appropriately) helpdesk tickets assigned to the Tier II Indirect Order Operations group
  • Managing Contracting related tasks/processes that have not been transitioned to the External Service Provider.
  • Managing compliance to Standard Operating Procedures, Instruction Manual, and global processing Playbook
  • Assist and properly escalate or resolve inquiries on contracting
  • Acting as Subject Matter Experts (SME) to other functional representatives in the Procure-to-Payment channel
  • Assist Global Process Owner with implementation of enhancements and new processes in relation to contracting
  • Participate in User Acceptance Testing for application upgrades, modifications, and implementations
  • Review SLA’s and KPI’s for Contracting process and the External Service provider operations
Skills: Qualifications
  • Bachelors degree or equivalent experience
  • At least 3-5 years of broad experience in business/operational management, with preference for Procure-to-Payment processes (Procurement Requisition to Purchase Order operations, Contracting, Vendor Maintenance)
  • Knowledge and experience on third party contracting requirements, processes, systems and tools (Ariba Contracting Preferred)
  • Ability to employ analytical and conceptual thinking.
  • Excellent communication and customer service skills with various levels across the organization
  • Excellent computer skills with competencies in Excel and major ERP platforms.
  • Working understanding of sourcing methodology and transactional procurement

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