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NOC Systems Engineer

Job Post Index 21509E-Sy##
Location Horsham, PA
Description: Description
  • Performs a wide range of duties to support other NOC engineers with regards to installations, debugging, maintenance, upgrades, and general support.
  • Assist with MOP development and procedures for deploying/upgrading equipment, which can be handed off to NOC staff for processing
  • Responsible for recommending upgrades to network elements to address performance, security or functionality concerns, including validating and testing prior to deployment in the field
  • Apply skills across a variety of networking platforms including but not limited to Cisco, Fortigate, Juniper, Versa, Palo Alto
  • Manage and proactively improve network monitoring tools
  • Maintain documentation for all processes and procedures
  • Assist in playbook development and training processes to be used by NOC staff
  • Seek opportunities to automate manual processes or increase efficiencies during new customer turn up, provisioning, and automation.
  • Actively participate and lead troubleshooting escalations with customers and deployment teams for support issues and activations.
  • Support NOC / deployment personnel doing customer activation and break fix activity for managed Wi-Fi, SDWAN, Routers, and Firewalls.
  • Answer inbound calls for Service Assurance
  • Perform other duties as assigned.
Skills: Qualifications
  • 4+ years of Enterprise or ISP NOC Experience
  • Success working in a fast-paced, team-oriented, collaborative environment.
  • Up-to-date knowledge of emerging tools and technologies
  • Possess excellent customer service and communication skills
  • Relevant experience in networking technologies to include TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP,
  • ACLs, Routing, Switching, Load Balancing, p2p and pmp VPNs.
  • Experience in network protocol analyzers/sniffers such as Wireshark.
  • Intermediate knowledge of multiple circuit types

Preferred Experience
  • Experience in an ITIL organization
  • Associate’s Degree (preferably in Computer Science/IT)
  • 3 years of complex LAN / WAN experience
  • 3 years in an ISP type environment
  • One or more relevant Networking and/or Security certifications
  • Experience in network security a plus

Additional Skills
  • Wireless 802.11 AP’s. Cisco wireless management technologies, including WLC, ISE, NCS, and MSE, and Ruckus wireless management technologies, including vSZ
  • Experience with network configuration management software such as Solarwinds Network Configuration Manager (NCM) and developing configuration templates and automation
  • Network services and traffic management systems, such as RADIUS, SNMP, SSH, sFlow, and InMon
    Systems monitoring software and services, such as syslog, SolarWinds and Zabbix

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