Coordinates initiatives for the development, implementation and operation of new and established energy efficiency program and product offerings for the company.
This is accomplished through a comprehensive knowledge of customer needs, internal policies and procedures, programs and products this position supports and collaboration with internal stakeholders.
Promote the sale of energy efficiency related products and programs.
Strong sales and prospecting activities to initiate and review product and program enrollment activity which may include lead generation efforts, technical project review, and cross-product or program referrals.
Providing prospects with a comprehensive overview of the product and process and associated utility costs required to obtain the product.
Will serve residential and commercial accounts; working with existing customers but always useful to add more to the sales
Timely and accurate follow-up on all inquiries.
Referring prospects to various inventive and financing opportunities.
Developing and providing savings estimates and contracts for customers and prospective customers.
Performs quality assurance and technical review on program and product activity, ensuring compliance with minimum standards, program rules and contract specifications.
Initiates and performs file reviews, on-site inspections and tracking system updates that include both project specific updates and systematic updates to adjust for changing business needs; testing and signing off on system changes.
Provides excellent customer service throughout all phases of customer or prospective customer participation in programs and products with a comprehensive knowledge of energy efficiency technologies and equipment, utility rates, tariffs and policies and financing/incentive programs.
Work collaboratively with key internal departments such as Engineering, Operations, Sales, Conservation and Load Management on a regular basis.
Responsible for the identification and implementation of initiatives to optimize efficiency by employing a continuous process improvement methodology to reduce costs and increase revenue.
Supports departmental financial activities through the development and monitoring of budget reports, creating and tracking of purchase requisitions/orders and invoices.
Applies knowledge and skills to resolve a wide range of complex issues associated with program or product inquiries from customers, regulators or vendors.
Develop and maintain relationships with lead sources such as engineers, builders, developers, realtors, trade allies, etc. to identify opportunities resulting in incremental energy consumption and revenue growth.
Assumes a primary role in special assignments as directed by management to support the overall initiatives and goals of the organization.
Bachelor’s Degree with 3 - 5 years sales, marketing, energy efficiency or customer service experience; OR
Associate's Degree with 5 years sales, marketing, energy efficiency or customer service experience.
Knowledge in the areas of utility related electric and gas technologies and end use customer equipment is required (i.e. utility and customer lighting, HVAC equipment, distributed generation, etc.).
Knowledge of natural gas and/or electric utility (structure, market, department responsibilities, etc.), tariffs and rates is preferred.
Advanced sales training is preferred.
Demonstrated ability to simultaneously manage multiple tasks while providing excellent customer service.
Excellent interpersonal, verbal and written communication and presentation skills.