Repair Services Associate

Job Post Index 23113A-Sy##
Location Buffalo Grove, IL
Description: Job Description
  • Works on all printer repairs – including mobile/handheld printers, to large size printers.
  • Performs basic tasks associated with servicing customer product, adhering to productivity and quality standards.
  • Services customer product, including reviewing customer complaints, basic troubleshooting, mechanical repairs, inspection, basic hand soldering, cleaning, testing, and final inspections.
  • Records work performed in the form of symptom codes and parts replacement reasons.
  • Learns and follows basic work instructions for functional assignments according to productivity and quality standards.
  • Provides input geared towards continuous improvement, work instruction documentation, and standardization of processes.
  • Resolves a variety of basic problems of limited complexity under direct supervision and performs rudimentary analysis involving limited number of factors.
Skills: Qualifications
  • High school education or equivalent vocational qualification.
  • Less than 1 year of experience.
  • Complies with all required safety practices, and regulations.
  • Maintains a safe work environment.
  • Ability to work in a team and independently.
  • Strong attention to detail and ability to follow instruction and written processes.
  • Adapts quickly and assists in the creation of solutions.
  • Learns policies and procedures, and applies them in routine activities.
  • Basic computer skills.

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