Will work directly with business partners, IT project teams, and the support service provider as the subject matter expert (SME) on the requirements to enhance, operate, and maintain Mobile Dispatch Systems (MDS) applications, including host system integrations.
Will assess business requirements, evaluate IT application solutions, perform business process analysis and design, and engage product vendors to develop and maintain an enterprise mobile workforce management platform.
Assess business requirements, understand business processes, evaluate IT application solutions, and assess and document operational practices, processes, and procedures.
Perform business process analysis and design for supporting an enterprise mobile workforce management platform.
Document the current business and operational processes and develop target processes for supporting multiple organizations on a single business system platform that has both office and field users.
Provide consulting and recommendations to IT and business leadership on the requirements, enhancements, operation, and performance of the Mobile Dispatch Systems (MDS) application(s).
Lead IT activities required to meet service level agreements, including developing, documenting, presenting, and reporting operational performance metrics.
Collaborate with project and business project teams, MDS support service provider, and other IT teams to support the transition of the platform releases from the project phase to operations and maintenance.
Position brings expertise in managing activities related to planning, designing, building, and maintaining IT services, portfolios, products, and processes.
Bring expertise in the operation and maintenance of enterprise applications and related host system integrations.
Interacts and communicates with vendors, business partners, and/or cross functional teams to lead, collaborate, and coordinate on business analysis and technical activities as required
Guidance to support service provider in developing, testing, and deploying application enhancements to the Mobile Dispatch platform and ensures alignment with business requirements and company practices and procedures.
Bachelor’s Degree in Management Information Systems, Computer Science, Engineering, or related business/technical discipline and 5 – 8 years IT experience
Strong IT project management experience, including knowledge and experience with business analysis and vendor management
Extensive knowledge, experience and skills in business process analysis and design
Demonstrated knowledge and skills with IT infrastructure and application technologies, such as Web/Application (.NET/Java), relational database (Oracle, SQL Server), Windows Server, Scripting, SQL, and Oracle Fusion.
Strong problem solving and critical analysis skills
Demonstrated consulting, presentation, and business engagement skills
Excellent communications skills (written and verbal)
Senior level expertise and design competency in IT architecture, infrastructure, and application technologies, including the associated tools/systems.
Visio experience for processing mapping
Master’s Degree in Business, Project Management, Computer Science, Engineering, or related business/technical discipline
Project Management Professional (PMP) certification
Technical certification in area(s) of expertise
Strong knowledge of electric and gas utility business practices and processes that employ mobile dispatch applications and systems
Knowledge and experience with DevOps and Agile development methods