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Senior IT Technician

Job Post Index 23DE8A-Sy##
Location San Diego, CA
Description: Description
  • Implements, monitors, and provides technical support of customer laboratory environments, typically integrated with instrumentation.
  • Works within a team to manage Lab Computing aspects of onboarding, maintenance, retirement and relocation of computer equipment.
  • Implements Windows-based security, including but not limited to: Active Directory groups and objects, anti-virus and malware control programs, and network ports and protocols.
  • Administers and assures network connectivity of client and server-side Windows environment.
  • Analyzes, identifies, and implements Windows security or other required upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner.
  • Acts as the technical support contact for field service engineers and external vendors, including but not limited to: scheduling, remote access, instrument computer on-boarding, instrument computer retirement, data migration, troubleshooting client instrumentation, and information technology issues.
  • Supports management in the development and implementation of training initiatives for Services personnel.
  • Documents procedures, policies, troubleshooting and best practices as needed and shares technical and process updates at weekly team meetings.
  • Maintains a physical inventory of lab PCs, computer peripherals, software, and any other information pertinent to the environment in shared IT workroom.
  • Occasionally required to unbox and stage equipment for use.
  • Ensures that required equipment and/or materials are in locations so that own and others’ work can be done effectively.
  • Appropriately escalates IT issues with internal/external teams that are not resolved via regularly identified support channels.
  • Participates in and serves as technical lead for projects in support of laboratory computing for LCS managed sites, collaborating with IT Staff and clients at various locations as needed.
  • Takes advantage of available resources (individuals, processes, departments, and tools) to complete work efficiently.
  • Identifies more critical and less critical activities and tasks; adjusts priorities when appropriate.
  • Effectively allocates own time to complete work; coordinates own and others’ schedules to avoid conflicts.
  • Ensures adherence to client’s corporate policies through periodic reporting with compliance programs.
Skills: Qualifications
  • Bachelors of Science in Computer Science, Life Science or equivalent industry experience
  • CompTIA A+, N+ or S+ optimal
  • 5-7 years Win7 and Win10 operating systems knowledge
  • Ability to perform logical OSI layer troubleshooting to determine root cause of errors
  • Working knowledge of TCP/IP, DHCP, DNS, and LAN/WAN networks
  • Subnetting and basic network security experience
  • Familiarity with ServiceNow ticketing system and reporting metrics
  • Experience developing and deploying attended/unattended imaging/OS installation and virtual backups
  • SCCM software deployment and management tool experience
  • Remote desktop / remote support software experience for technical troubleshooting
  • Microsoft Office 2016 and O365 experience
  • Microsoft Teams/web conferencing services experience
  • Data storage, migration, and archiving best practices
  • 5+ years of relevant technical experience including (but not limited to); Windows OS, networking, remote computing and backup systems
  • AWS S3 storage and Virtual Workspace experience a bonus
  • Experience with scientific instrumentation
  • Strong communication skills – verbal and written
  • Projects positive presence with customers and senior management
  • 5-7 years’ experience with Windows systems, preferably supporting Scientific or Research lab environment
  • Pharmaceutical or bio-technology sector experience is a major asset

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