Supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies.
Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting.
Assist with new technology research, testing and pre-purchase evaluations.
Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination.
Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management.
Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.
Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance.
Print Services include management of Windows print servers and associated print queues.