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IT Administration Specialist

Job Post Index 23DEAA-Sy##
Location Livonia, MI
Description: Description
  • Supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies.
  • Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting.
  • Assist with new technology research, testing and pre-purchase evaluations.
  • Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination.
  • Proactive Maintenance and Incident Resolution: Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management.
  • Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.
  • Group Policy Administration: Assist with design and implementation of new group policy solutions and continued maintenance.
  • Print Services include management of Windows print servers and associated print queues.
  • Reviewing open tickets and working for resolution
Skills: Qualifications
  • Some basic networking skills in case they are dispatched to retail location
  • Technology Requirements (I.E Programs, systems, etc): Office 365, Basic laptop/desktop troubling shooting, Basic networking skills
  • Proficient in Laptop/desktop mobile devices.
  • Worked in an office environment for at least 3 years.
  • Experience with Microsoft apps
  • At least 1 year relevant experience required.

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