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Sample Ops Analyst

Job Post Index 2514E2-Sy##
Location Mettawa, IL
Description: Description
  • Works in the Sample Operations Management team, which provides support to marketing and sales teams that distribute pharmaceutical samples to Health Care Professionals (HCPs).
  • Take part in developing and executing process improvement projects that serve to improve customer experience within the Sample Operations and distribution process
  • Support Sample Operations in preparation of a new product launches, by managing Sample Request Forms, Sales Force set up and product registration in US and Puerto Rico.
  • Update training materials in accordance with procedural changes and system updates.
  • Logistics:
    • Work with brand managers and demand planners to forecast sample demand and ensure manufacturing schedules are aligned
    • Track and manage sample inventories and related commodities needed to ship samples to HCPs and sales reps
    • Ensure stock is reordered with enough lead time to avoid stock out situations
    • Coordinate transportation between and third-party distribution centers
    • Ensure timely receipt of shipments. Investigate and report any shipment discrepancies or returns
    • Process daily requests sent to the Sample Operations team by phone and email supporting field sales reps and HCPs.
    • Process adhoc sample shipment requests
    • Support the product allocation process and manage shipping reports.
  • Budget Management:
    • Build and maintain budget trackers to track purchase orders, invoices, and forecasted budget
    • Ensuring Statements of Work (SOWs), POs and Change Notices are opened timely
Skills: Qualifications
  • Bachelor’s degree or 4 years equivalent work experience.
  • Self-starter with ability to operate independently, drive process improvements and operate with speed and agility across all levels of management
  • Able to prioritize and manage multiple tasks/priorities simultaneously with sense of urgency
  • Strong problem-solving and analytical skills.
  • Strong communication, presentation, organizational and interpersonal skills.
  • Able to clearly and confidently articulate complex and difficult concepts
  • Experience with customer service, logistics and finance systems
  • Strong knowledge of MS Excel.
  • Ability to learn and utilize other software tools as necessary.
  • 3 years or more of experience in operations or customer service, preferably but not limited to Pharmaceutical.
  • Knowledge of SAP, Veeva / Salesforce.com a plus
  • Pharma experience and Prescription Drug Marketing Act (PDMA) experience a plus.
  • Familiarity with accounting/ finance systems

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